Frequently Asked Questions
Why should I take this course?
Hopefully, you will fine tune your attention and save lives on the road. You will learn new skills to make our driving community safer. As far as the legal system is concerned, the status of your ticket is ultimately dependent upon the discretion of the judge and district attorney. However, most people taking and completing our course receive the maximum ticket reduction allowed by the court system. Not only is your fine reduced, but you will possibly see no increase in drivers’ license points and insurance points.
How long does the course take?
The course was designed to meet the court-required 4-6 hour minimum for instruction time. The amount of time it takes depends on your reading and comprehension ability. Some people prefer to do a few sections at a time while others prefer to complete the course in one evening. The course is not timed so you can go as quickly or as slowly as you prefer.
When do I get my certificate?
We generally mail your certificate the next business day after you complete the course. People in the immediate Triangle usually receive their certificate in 2 business days. Outlying areas may take a little longer, 3-5 business days.
Can I print my certificate upon completion of the course?
No, the certificates must be signed and officially stamped by AlertDriver. You cannot print your certificate from your computer.
Can you fax my certificate to me or my lawyer?
No, the court will not accept any document other than the original certificate, signed and stamped by AlertDriver.
Can I pick up my certificate?
Next business day (M-F) Certificate pick up is available from Chapel Hill on most days BY CONFIRMED APPOINTMENT ONLY. Please call/email to schedule a pick up time. You must be registered before an appointment will be confirmed. We do have a pick up box on our front door that is available 24/7 once a pick up is confirmed. Due to time constraints, same day/court date pick up are not always available. Please plan ahead. (Click here to see our location)
My court date is tomorrow – what do I do?
Contact us immediately! Depending on your situation, you might be able to complete the course and make certificate arrangements or in other cases you might need to register for the course and request a continuance from the court.
Are there any computer requirements?
There are videos sprinkled throughout the course which will require a high speed internet connection. If you are using dial-up, we recommend using a public library or another computer with a high speed connection. The slide shows and videos are 3-4 minutes long.
Can you send my certificate to my attorney?
Yes, at the end of the course the software will prompt you to send your certificate to another address. Enter your attorney’s name and address and we will forward your certificate.
Can I get a copy of my certificate for my records?
Yes, we can make a copy of your original certificate. The copy, however, is not valid for use in court and will be stamped “copy.” You must present an original certificate in court. The certificate of completion can only be used once in court.
Do I have to take the course all at once?
No, upon registration and payment you will receive an email giving you your username and address. You may log in and out as many times as you need to complete the course. We recommend finishing a section before logging out so that you do not have to reread the section.
How will the charge appear on my credit card statement?
Please remember the charge will appear on your credit card as Profile Associates, Inc., our parent company. We indicate this in our initial email that contains your username and password.
What if I don’t have a credit card?
There are two other options for payment. You may use a Visa Gift card purchased through any large chain store such as Wal-Mart and then register online. You may also come by the office in Chapel Hill and register during business hours. We accept cash or money orders at the office. We do not accept checks. Please bring the exact change as we do not have change on site. By appointment only — please call or email.
What happens in court after I complete the course?
The district attorney will usually offer any offender several options. If a participant completes the class, he/she will often receive the maximum ticket reduction. You will present and turn in the certificate to the district attorney on your court day. This often means lower points on your driving record and lower or no points for insurance. The reduction is at the discretion of the district attorney and the judge.
What is the no-fail course model?
AlertDriver is modeled as an e-leaning experience with immediate feedback and interactive questions. There are 39 sections. You will read a small section and then answer a question. If you answer the question correctly, you will move on to the next section. However, if you answer incorrectly, the software will highlight a section to read over. Your question will change slightly before you move on to the next section.
I did not get my user name and password.
If we get bounce backs on our automated email to you, we will always try and contact you immediately. (Sometimes your spam filter will not allow our email). That is why it is important to leave a phone contact number when you register. Generally, you will receive the email with your username and password a few minutes after successful registration. If you do not receive an email, please call the next business day (919 408-0745). If you leave a voicemail please state your last name clearly and provide us with a phone number.
I took this course previously and I received another ticket.
You may take our course only once in a two year period. We can only provide you with one original certificate per completion. You may not use one certificate for additional citations. We recommend that you take another type of course if you continue to receive tickets.
Help! I cannot log on!
This rarely happens, but the most likely cause is an error in your username or password. Remember, the username and passwords are case sensitive. The best method is to copy and paste your username and password directly from our initial email onto the website when you log in.
We also infrequently update the server. If we do this, it is in the middle of the night and just for a few minutes. If this happens, wait a few moments to log back in.
If you still cannot log in, please call us at (919) 408-0745.
I did not receive my certificate.
Please call us within three business days if you have not received your certificate. We track and verify each certificate we send out. We can usually work out a plan or speak with the district attorney directly on your behalf if there was a problem with the mail. Please do not wait until the last minute to call.
Do I really have to do the surveys?
Yes. The surveys are educational tools that are used to give you individualized feedback about your attitudes and behaviors while driving. Answer them honestly. You confidential answers are not graded. In the end, you will find out how you compare to other drivers in your community.
Did my certificate get mailed?
We complete and mail your certificate the next business morning (M-F). As you complete step 1-7 on the personal progress — each step will be marked "completed". After you have finished, log back at a later time and you will see STEP 8 will be marked "completed" — your certificated has been mailed via USPS carrier — usually the next business morning.
Can I take Alert Driver if the DA recommended a serious violators school?
No, Serious Violators School is a two day in-person class. We do not offer an option for that situation.